Terms & Service
Introduction
At Dahaus Digital, we are committed to providing high-quality retention marketing services for direct-to-consumer brands. Our fulfillment policy outlines the standards and procedures we follow to ensure that our clients receive the best possible service. Please review the following policies carefully.
1. Service Delivery Policy
Scope of Services: Dahaus Digital provides a range of services including Email Marketing, SMS Marketing, Email Design, Flow Buildout, Email Strategy, Segmentation, Content Calendar, Campaign Scheduling, Klaviyo implementation, Copywriting, Email Sign-Up Forms, Optimization, and Monthly Email Reports. These services are delivered remotely, ensuring a seamless experience for our clients
Service Timeline: Upon signing a contract, a project timeline will be established and shared with the client. Most services, such as email campaigns and flow buildouts, are delivered within the first 60 days, aiming to achieve at least 30% of email revenue during this period.
Reporting: Clients will receive detailed monthly reports that summarize the performance of email and SMS campaigns, as well as any ongoing optimizations.
2. Refund Policy
Service Fees: If we do not meet the agreed-upon guarantee, we will provide you with a full refund. However, if the guarantee is met, no refunds will be issued under any circumstances.
Cancellation Before Commencement: If a client wishes to cancel the service before the project begins, a full refund may be issued, provided no work has started. Once work has commenced, refunds are not available.
Satisfaction Guarantee: We strive for client satisfaction. If you have concerns about the service provided, please contact us immediately to discuss potential resolutions.
3. Return and Exchange Policy
Digital Services: Given that our services are digital in nature, returns and exchanges do not apply. However, if a service deliverable does not meet the agreed-upon standards, Dahaus Digital will make necessary revisions as part of our commitment to client satisfaction.
4. Cancellation Policy
Monthly Retainers: Clients on a monthly retainer may cancel their services with a 30-day written notice. The cancellation will take effect at the end of the current billing cycle.Custom Projects: For custom projects, cancellation terms will be outlined in the service agreement. Typically, a notice period is required, and work completed up to the point of cancellation will be billed.
5. Contact Information
Email: Clients can reach us at mark@dahausdigital for any inquiries or support.Phone: Our customer support line is available at (312) 841-7123.
6. Privacy Policy
Dahaus Digital is committed to protecting your privacy. We adhere to strict data privacy standards and comply with all relevant privacy laws. Please refer to our privacy policy for detailed information on how we collect, use, and protect your data.
7. Security Compliance
We take security seriously. Dahaus Digital complies with PCI standards and uses HTTPS and other security best practices to protect your payment information. All transactions are secure, and client data is handled with the utmost care.
8. Promotional Offers
Any promotions, discounts, or trials offered by Dahaus Digital will be clearly disclosed with terms and conditions. Clients will have access to these terms before participating in any promotional offers.
9. Payment Methods
We accept major credit cards, and our website clearly displays the logos of the credit cards we accept. This transparency ensures that clients know their preferred payment method is available.
For more information or to discuss any of these policies, please do not hesitate to contact us. Your satisfaction is our priority, and we are here to support your business needs.